Originally Posted by
sl00001
I requested them to refund me the difference in the fees (wasn't much but it wasn't my fault that I couldn't book it online), nothing mentioned about it in their reply.
They'll likely use the "the fare is not honoured until it is confirmed nor can we give a refund of the difference" reply, which is used throughout the industry even if there was a bug on the website. I've had my experience with an online travel agent.