I had an issue with booking a flight from AMS-PVG online. There was a special fare for biz and everytime I couldn't get the fare mentioned. I called the e-service center and they tried to make the booking and said it was possible. I tried again and still no luck. The E-service center could book for me but with a different fare ...what?!?!?!?! Anyway, it was in a rush so I let them to book it.

Wrote an email to the e-service center and MPC and waited .......waited .....no reply after a month. Send reminders to both email addresses and still no reply. Only after 6 weeks got a reply back that they were sorry and gave me 3000 miles. I requested them to refund me the difference in the fees (wasn't much but it wasn't my fault that I couldn't book it online), nothing mentioned about it in their reply.