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Old Feb 25, 2010 | 9:37 pm
  #17  
RealHJ
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Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), IHG PE, National Emerald Executive
Posts: 7,306
Originally Posted by longing4piedmont
And one more piece of advice. It is apparent others are getting notifications. if you are not, there is a reason as it could be in your profile or other reasons. Your time would be well spent contacting Delta to inquire as to why that is rather than spending the time posting here.
More constructive for a change. Congrats! ^

As I clearly stated I did get the notification some 6-8 hours after I called that said, just like others here have reported, "we've been trying to call you" (though no one ever did) and "we rebooked you on these flights."

Just a few things wrong with it: it came some 10+ hours after the flight was cancelled, and I was not rebooked automatically - I called in to do it (unless the rebooking is manual and takes many hours after a flight cancellation; but I would expect it to be at least semi-automated and even if manual faster for a flight cancelled <24 hours before depature, already after people have checked in - as most passengers won't check their flight status after checking in frequently).

My profile is fine and has two e-mails and two phone numbers on it. As I have reported here before, there was no problem for a wonderful SLC ticketing agent to call me back - two times - about reticketing a reservation after adding PU503s to it. Neither for DL CS to call me back (but then not honour their promise - but that's a whole other matter) re: an email I had sent back last summer. Also I always get all the DL marketing e-mails, always the "it's time to check in" right on the dot 24 hours before checkin, etc.

Here I checked the headers and that mail was not sent until some 6-8 hours after I called to rebook, likely some good 10 hours after flight was cancelled. I know that for a fact as the rebooked flight was the one I called and had a hard time arranging (only way I could make it back home the same day).
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