Originally Posted by
cblaisd
At the same time, I'm pretty sure that there is Hilton management lurking here.
That in theory would be ideal. I learned at b-school that staying close to your customers and what they are thinking is VERY good.
If it's true however, it is pretty clear these executives need to learn to listen. Or purchase hearing aids....
Originally Posted by
cblaisd
the devaluation of points for privileged folks who get to travel and stay in hotels (which, unlike the daily situation of over one billion people in the world, have toilets) is annoying and frustrating. But it's not "outrageous."
I hear you!!! How about "Ridiculous"? Or "makes no sense"?