Originally Posted by
RichardInSF
This is not a luxury hotel by any standard. It's not even that great compared to some other IC hotels, their treatment of elites is among the worst -- check that out in the IC forum.
That is a little harsh
For London it is a luxury hotel, but if it were in the US or Asia it is another story.
They do treat elites fair, not as bad as SYD. They dont give club access for free but they do honor benefits on award stays. I agree that they could do more such as better upgrades and possibly club access