Originally Posted by
flyerfly
I wrote to MPC via the form in its website twice this month. First time was a compliment to specific ground staffs at HKIA who provided excellent services to help arranging for last minute change of flights after check-in. It has been 2 weeks and I have not received any reply apart from the automated message (in the automated message received, it actually stated to expect a reply within 20 working days). To be honest I do not expect any. The second time I wrote to enquire about my account, and received a email reply within 72 hours. However that time I did not received any automated reply upon submission of the online form.
Does MPC handle email/online form enqueries according to membership tier as well?
Well, as an ex-SL, I can say MPC only answers 50% of what I wrote to them via email. They never return my compliments (which is fine), but my concerns are hit and miss.
Also, a funny case, I suggested to them that they add a port at EWR, and I got a response 1 month after that saying thanks for insight and they will pass this to relevant departments. And then 1 year later (no joke), I got another response that is written like this is the first time they saw my input, and the content is the same, thanks for insight and they will pass it on to relevant department.
So definitely there's some disorder there.