I wrote to MPC via the form in its website twice this month. First time was a compliment to specific ground staffs at HKIA who provided excellent services to help arranging for last minute change of flights after check-in. It has been 2 weeks and I have not received any reply apart from the automated message (in the automated message received, it actually stated to expect a reply within 20 working days). To be honest I do not expect any. The second time I wrote to enquire about my account, and received a email reply within 72 hours. However that time I did not received any automated reply upon submission of the online form.

Does MPC handle email/online form enqueries according to membership tier as well?