Originally Posted by ajhira

Yes its very good - staff almost always available to pick up our calls within seconds - so why do we always have to enter our account number and moreover why do we ALWAYS have to listen to the 'press 1 to participate in the survey or press 2 to skip it' crap all the time?

A simple direct number or even just CX enabling some kind of caller ID system where we call from pre-registered phone numbers (ie. our mobiles) would eliminate us having to do this...