FlyerTalk Forums - View Single Post - What do you want CX to improve the most:Gotta give an interview for CX. Help!
Thread: What do you want CX to improve the most:Gotta give an interview for CX. Help!
View Single Post
Old Feb 24, 2010 | 5:39 pm
  #19  
ajhira
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Aug 2008
Location: HKG
Programs: CX Diamond, AA Exec Plat, SPG Platinum, Hyatt Diamond
Posts: 243
Originally Posted by cxfan1960
Isn't that so already? There has been almost zero wait time for DMs. With the DM dedicated line the last two years, there has not been any engaged tones. So far I feel pretty good.
Yes its very good - staff almost always available to pick up our calls within seconds - so why do we always have to enter our account number and moreover why do we ALWAYS have to listen to the 'press 1 to participate in the survey or press 2 to skip it' crap all the time?

A simple direct number or even just CX enabling some kind of caller ID system where we call from pre-registered phone numbers (ie. our mobiles) would eliminate us having to do this...
ajhira is offline  
Reply