I have to admit that when the first part of the website upgrade took place a few weeks ago, I just could'n't see the point, but with the booking upgrade it all fitted and I do think this makes booking so much easier, since I always look for the best rate and now with one search most rates are displayed.

I am disappointed to note the disappearance of the comments box. In whose dictionary is that an improvement?

I seldom used the comments box, but did so on several occasions for different reasons and found it very useful, albiet most often I found I had to remind FD at checkin... Indeed, like Joshua, I think this has been abandoned as it was routinely ignored and hence caused checkin problems. As a hotel group thats not good, they should improve their work systems to ensure these requests are considered prior to arrival and dealt with, rather than simply abandoning the facility...