Listen & care? Yes.
Though some of the higher up's may not post here, they ARE well informed. However, DL put out a new social media communications policy earlier this year. In this policy, they have seemingly decided Social Media should route as a PR piece. SMI might chime in and let me know this isn't the case but that is NOT what I've heard.
Unfortunately open communication is not currently ocurring here. However, there are very many employees who DO care and DO whatever they can to help us out, as their good customers.
Give it some time people, give it some time...