Originally Posted by
edward600
Seems like all the North American airlines need to overhaul their cabin crew. But of course, these unions are here to stay and will eventually drag down the company and drive us customers into the arms of other airlines with highly more attractive FA.
Overhaul? Yes but not because of their look or age. Cabin attendant's main job is to ensure flight safety and to serve customers. As long as they are friendly and provide high level of customer service, they are good enough IMHO.