Hi all,

Just got off my flight to YUL. The purser came by to all Platinum elites during the flight, and we had a nice discussion about Economy Comfort.

She said that she tries to move any Platinums into EC if there are seats available.

She also said that KLM is apparently considering the introduction of a partition (of some form) to make the separation between EC and coach more visible. She did agree that passengers who paid for EC could get upset if they suddenly saw other passengers move into EC after departure. She indicated that she would provide this feedback to HQ.

Overall, a good flight and clear KLM efforts to recognize elites:
1. Separated boarding line for elites at the entrance to the gate
2. After boarding the children/passengers needing assistance, a enforced call for business class and elites
3. Shortly after take-off, the purser came round all Platinums (and maybe Golds, but I'm not sure) to take our meal order to ensure that we would have our meal choice.
4. A discussion with each Platinum towards the end of the flight to get feedback.

(She acknowledged that she has been hearing a lot of complaints about the Flying Blue earning rules)

With the new priority lanes for immigration, this kind of attention for elites, I get the feeling that KLM is recognizing that they need to take care of their frequent flyers.

I'll compare with AF on my way back ...

Cheers,

GenevaFlyer