My hunch is that they are indeed "listening" - there are times when an official or semi-official presence will post on one of the threads in which there are quite a few questions and/or complaints....but they tend to avoid certain issues in the comments they do post.
It appears that they are intentionally "not commenting" on some of the most hotly discussed issues on this forum...
My guess - that means one of two things...
1 - Serious discussions taking place about whether to change or not to change certain policies and procedures (and thus intentional silence for the moment so as not to make any statements until a decision is reached)
2 - A pretty firm intention not to make any changes, and the decision also made not to enter into any back-and-forth discussion about the way things are done know (perhaps hoping that the board discussions will eventually fizzle out)
Just guessing on my part...