But is anyone at DL HQ really listening?
I would characterize this forum as being populated by alot of very unhappy customers with varying degrees of loyalty to Delta, who generally like the hard product but hate the soft features. The product is just good enough relative to the competition to make most people overlook how bad the non-flying portion really is.
There are countless threads, in many cases very specific and very well articulated, that clearly outline what the primary sources of dissatisfaction are - and in many cases what the possible acceptable solutions could be.
And while this makes for a good $%*&@! and whine session for our collective group of disgruntled DL customers, do you think there is any chance that Senior Management takes it seriously enough to make noticeable and meaningful changes to those things which we all think are most broken?
In other words.... what good is all this complaining if no one up there is listening?