Hi All,

I just checked out of a Residence Inn property. I am a loyal Marriott customer but by no means an expert on MR. Long story short, I had several complaints on my stay (will share details later on when I'm not rushing to the airport), and the front desk staff offered me 15,000 points. Then, I returned from lunch an hour later and was told she talked to the manager who offered 50% off the room rate for one night. I instantly said that the value of 15,000 points is greater - so she offered one night free. My rate was $87.20 + taxes, coming to about $100 per night total. I settled. Did I make a good decision on taking the $100 refund? Or, would the 15,000 points have been better? Nonetheless, I plan to write to the front office manager about my experience.

Thank you in advance for your replies!