After 1 hour and 45 minutes and being transferred to 4 separate departments in the Delta call center reservations system I was successful in redeeming a WP628 6000 miles off certificate for 2 passengers. I've had this ecert for a while since it was issued by WP Visa almost a year ago. Glad I was finally able to put it to use.

I was fortunate enough to find flights at the 25,000 mile round-trip level, so the entire process only cost 19,000 miles + $10 fees per ticket + my time.

The Delta representatives seemed utterly confused with this certificate since it was transferred from NWA and cannot be redeemed online at this time. I was continually put on hold for the reps to obtain assistance or for supervisors to join the conversation. Ultimately they ended up depositing 12,000 miles into my account, then redeeming the tickets for 50,000, i.e. a net of 38,000 for 2 tix.

Initially, they stated the certificate was only valid for 6000 miles off one ticket, however, I read the terms and conditions as they appeared on the cert and the Delta website, after 15 minutes on hold, the rep came back and said there was no way to verify my claim, but would allow the second passenger anyway. They also attempted to charge the $25 direct ticketing fee, however, I objected since their system would not allow me to book online, therefore, they waived direct ticketing and only charged $10 per ticket.

What an ordeal, I wish they would have left well enough alone and I would have been able to redeem this ecert on nwa.com without the rigamarole of dealing with the Delta reps.