Originally Posted by
AndyTLe
The travel industry is uber-competitive. It shouldn't take a few years for a hotel to be up to snuff. Especially when the hotel has already achieved AAA's Five Diamond Award. You can't simply rest on your laurels, other properties could easily pass you by. Take a look at the beating the Plaza has taken after the recent renovations and ownership change.
I was talking the Shelley at FPC Plat concierge today regarding other Plats expectations. I would agree with you that as a seasoned traveller you should expect the levels of service what you paid for. Can you honestly tell me for what you're paying for a suite, which is similar to paying for a basic room at a Best Western, that you would expect a level of service that is Triple AAA Five Diamond. Nice when it happens, but I don't expect that to be the case 100% of the time when services are cut because of the recession. Room rates are nice and competitive now, but I have noticed that the i.e. amenities are being cut in half, less seafood at buffet, etc.
I've come to count my blessings 7 years as Platinum.