Originally Posted by stevens397

The big issue to me is that when you check into a Hyatt, if you have used one of your four guaranteed suite upgrades, you know what you will be getting. If not, you are promised nothing at all so whatever you get, you are grateful for. There is absolutely none of the sense of "contention" that I sometimes feel at Starwood properties. The rules are so much clearer that all you get is consistently pleasant and professional interactions with no arguing or suspicion. Hyatt's reputation then is not at the disgression of the individual hotel and the benefits promised are what you get, including the valuable free breakfasts and free internet.