FlyerTalk Forums - View Single Post - Being hit with 160K instead of 120K to China!
Old Feb 18, 2010 | 7:37 am
  #8  
channa
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Originally Posted by ExGateAgt
All international segments are BF or Business. Only segment in F is Shanghai Airlines in China which is a domestic seg on a two-class A/C.
That may be pushing it up incorrectly. If CO's systems are seeing that as 3-class F, that would make sense.

Good luck trying to get your miles back. I did have CO overcharge me on miles once in a similar such situation (they were pricing UA/US as 3-class F domestically when it wasn't). It was arduous getting the miles back. Took me 5 hours, and even once I got them to agree that they overcharged me, they never refunded me as promised. Then, when I called to follow-up, I had to start over, and they would conveniently ignore notes that helped my side, and selectively read incorrect notes that helped theirs.

Only after I became belligerent and threatened to sue them did they actually fix it. If you're in a similar such situation, I don't recommend playing Mr. Nice Guy. It doesn't work too well with CO.
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