I have been a Frequent Flyer member with United Airlines since back when Pan Am went out of business. I fly globally with United, was a Premier member, always flying First Class. Now that I do not fly globally on business, their Customer Service seems also to have gone out of business. When they sent out in the mail Customer Statements, my wife received one but I did not! I wrote them saying that I did not receive a statement and requesting that they send one to me. I did NOT receive a statement from them ... not even acknowedgement of my letter! So much for their Customer Service Department.