I wonder how many of us looked for flowers as one of the twenty partners? Being both Mother's Day and my mom's birthday, I sent her some using the web link AA provides. Serious mistake.

Despite a perfect order confirmation email, and an emailed delivery confirmation, imagine my surprise when calling dear old mom and finding nothing received! After 30 minutes on hold, 1800Flowers sez yes it was, and reads me an address in some burg called Jeffersonville, Indiana, rather than where she lives in another state. Their response: Oh, sorry, we'll see if we can get you a refund sometime in the next two weeks.

What? Not offering to deliver more flowers, and/or a nicer bunch? "What about the miles?", I ask, and they don't even know what I'm talking about. After I insist that they check into this, I'm on hold for another 15 minutes, and then (insult to injury) I'm disconnected. Splendid.

I wouldn't go to the trouble to bother everyone here with my own troubles, but you'd better know: This is my THIRD order thru the company, and ALL THREE were screwed up. The first two resulted in wilted flowers. On the second order, I called in and they replaced them with another perfectly acceptable arrangement, one day later, blaming the local florist.

This, however, takes the cake. These people can fairly be labeled as incompetent to handle my future orders (we actually send flowers this way about 12 times a year from the office), and you'd be well advised to consider this a $50 waste unless you just have to get the partner miles for your bonus. Fair Warning.