Originally Posted by
Can I help you
I try to make my announcements warm and friendly as possible and show my personality.
A lot of what we say is mandatory but in the unscripted part I want to ensure that customers know that I care and that can be called upon if needed.
CIHY
CIHY with people like you British Airways will always be a great airline - in spite of Management! If only all men were at a girl's back and call. Does
Mrs CIHY think of herself as Lois Lane? She should!
Seraphina - honestly we cannot get this one right. To me you are a passenger but the emphasis is on Customer as in Service. That is what I do in training - I try to instill the "We are here because they are here" if they stop coming we can hang up our wings mentality. I think that you can see that BA staff who post here think alike. That is why they hired us and why we are still there.
Of course I am there primarily for your safety........
