FlyerTalk Forums - View Single Post - "It's the customer's responsibility to tell us what acct miles should come from..."
Thread: "It's the customer's responsibility to tell us what acct miles should come from..."
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Old Feb 15, 2010 | 1:13 am
  #14  
sukn
 
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Originally Posted by Dave Noble
You only have the authority to grant use of miles from your account, not someone elses. Given that you requested for his ticket to be issued, it seems perfectly correct that your miles would be used

Dave
I'm not the OP. Secondly, "You only have the authority to grant use of miles from your account, not someone elses" is not a universally known rule. It is the agent's job to inform and clarify. I stand by my assertion that the burden in this situation lies with the agent than the OP.
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