Originally Posted by
Loren Pechtel
Consider: The GA and FAs don't know he's too big until they see him in his seat and see he's encroaching on the space of the people beside him. Should they challenge him first when they don't know if he fits or not??? I can imagine the squawks that would have caused.
Then there should be some way of dealing with this *before* boarding. It could hardly be worse or more humiliating than what they did here.
We have here a POS who knew he took two seats and tried to avoid the policy in order to get a better flight time.
According to KS he usually bought two seats for comfort, and because it was cheap, not because he was required to. He could put the armrests down (which he demonstrated for the GA who tossed him off) and buckle the seat belt without an extension (because he did so on the flight he actually took). Isn't that the objective standard? And if there is no objective standard, the policy is questionable, and enforcing it so vigorously in this case on such a short flight was pretty ridiculous.
I think Southwest did make a mistake here: Giving him any compensation.
Well, he refused it, so no problem there. He's pretty clear that he's never flying SW again.