Originally Posted by
nonirose
What do you advise I do? Am I covered by the Montreal or Warsaw conventions? do i contact the singapore airlines office in Melbourne, or in Singapore? Do i need the replacement cost (including shipping) in my initial correspondence, or can i follow-up with a second letter once the company respond?
You need to report the damage in writing ASAP and no later than 7 days from the arrival date. You do not need to provide the replacement cost at this time, just the details of the damage itself.