Originally posted by DFWRaider:
As important (in my opinion, at least), is not treating premium Executive Platinum customers, or anyone else for that matter, as second-class customers when we have to use the F facility because AA puts us on planes with broken bathrooms in J.
I am so glad you added, "or anyone else for that matter," in your comment. Providing a basic *necessity* (yes, this IS a big deal!) has absolutely *nothing* to do with "elite" status on an airline. AAdvantage status may help us get to one cabin vs. another but, once on board in our respective cabins, we are all deserving of the same level of service offered in that cabin and, in this case, of the same basic *necessity* of all passengers. AA should not treat anyone in such a manner as they did you. In a case like yours, the one functional lavatory for "premium" cabin customers must be available to anyone who needs it...on a first-come-first-serve basis. The same would apply if, heaven forbid, they departed and found that the only working lav was in First Class...it must be available to the entire plane.
(edited to correct typos and for clarity)
[This message has been edited by bbinchi (edited 05-05-2001).]