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Thread: Wait time on the phone with reservations
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Old Feb 13, 2010 | 6:10 am
  #10  
bwhite
 
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
I was surprised how quickly DL answered my call to inform them I switched my return to AA yesterday. Wait time was <2 minutes.

After waiting 25 minutes to talk to my travel agency (Amex Travel) before giving up, then reaching a busy three times with the AA PLT line before a 20 minute wait, I was shocked how quickly DL elite line was answered. Must have just got lucky. This was ~ 8AM yesterday.
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