DL phone recording on reservations says one hour wait time...need to make some quick changes on a reservation....a 1 MM now on the new DL but the phone recording says wait times of an hour.....had to fly home from NYC to ORD Tues before the storm and as a 2MM on AA they got me there and upgraded me to first....DL is like Aeroflot....AA was dealing with a blizzard everywhere but boy did they deliver....on the phone now for 24 minutes and holding...what's up....is this the new DL???????