Spent a frustrating 45 minutes on dl.com last night trying to book ATL-CDG RT for a trip in a few weeks and kept getting a message saying that the fare I'd chosen had just sold out and to please try again. After several attempts using different flight combinations I just went ahead and redeemed an award ticket (on fllights that dl.com wouldn't let me purchase). So Delta's web site just cost them $1100.

Had I not had miles available (this award cost me 75,000, not fantastic but not bad considering that this was a last minute-ish ticket that required very specific travel dates) I could of course have contacted customer service and then done the obligatory walk-through with web support to prove that I am not, in fact, an idiot. But I didn't feel like wasting that much of my time last night.