FlyerTalk Forums - View Single Post - What Would You LIke to See in BusinessElite 2.0?
Old Feb 11, 2010 | 8:05 am
  #1  
jimrpa
All eyes on you!
20 Years on Site
 
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,284
What Would You LIke to See in BusinessElite 2.0?

Supposedly, Delta is revamping BusinessElite service. They've already made significant changes in the hard product (duvets, better pillows, etc.) and more are on the way (lie-flat seats).

There are various claims that Delta is now revising the rest of the product. What would you like to see?

Here are mine to get started:
  1. Dedicated BusinessElite lounges, or at least sectioned-off areas of SkyClubs in key gateway cities, that offer a less cluttered experience and more substantitive food.
  2. An option for in-lounge dining prior to evening flights from key gateway cities (JFK, ATL) to Europe.
  3. Restore the BusinessElite Concierge program.
  4. Limo service in key gateway cities (like many European carriers offer) for full-fare BusinessElite passengers (i.e., J, C, but not D, or I).
  5. Restore the option for "expedited" in-flight dining without deleting courses. Make it a truly expedited experience though - meal service complete within 10-15 minutes of the seatbelt light going off.
  6. Get rid of cart service in BusinessElite. If that's logistically impossible, then at least minimize the use of carts and "dress them up" a bit.
  7. True "priority baggage handling" for BusinessElite passengers through to the final destination - not just to the US arriving gateway.
  8. Cut a deal with the airport/TSA for completely separate, dedicated BusinessElite security screening. I believe they already do this at JFK.
jimrpa is offline