I just got off the phone with a VERY unhelpful a rude agent. I called in to ask about how stopovers work and if one would work on an upcoming trip. She basically told me I could not, and to quote her "sir to understand our ticketing policies you would have to take a ticketing course"

I was shocked at her statement as I was just trying to educate myself on how the rules work. So, I figured instead of trying to get any further with her I'd turn to my friends here for help as there is more knowledge on this board then with her.

I will try to explain my question as best I can.

I would like to book a revenue ticket YYZ to PEK or PVG (stop for a week) continue to BKK (stop for 2 weeks) continue back to YYZ.

Is it possible to do this with a YYZ-BKK ticket with a stop in PEK or PVG instead of the fare being calculated as 3 different sectors?

The agent did tell me I would be allowed 1 stop free, but routing through China would be over the allowable milage for the fare. The website usually shows YYZ-BKK connecting in either NRT or HKG. But Expert Flyer shows routes through all sorts of cities including PEK and PVG.

I was also able to book an Award flight for a colleague through PVG a few months ago, although the agent told me Award Flights have completely different rules.

I hope I've explained my question clearly. In the end I know it's not a problem to get a ticket like this booked, but I was hoping booking it as a stopover instead of a multi city would save me a great deal of cash.

Thanks for you help.