FlyerTalk Forums - View Single Post - Amtrak in the Snow?
View Single Post
Old Feb 10, 2010 | 5:38 pm
  #24  
jbalmuth
2M
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Oct 2004
Location: NYC
Programs: AS Platinum, AA Gold, Hyatt Globalist
Posts: 1,668
My wishes/prayers go out to all that were hugely inconvenienced today by cancelations and delays.

My better half and I were on 93 out of Boston this morning at 9:35 am and arrived at NY Penn (our destination) a few minutes early, after having arrived at each of the enroute stations a few minutes early as well. Despite large numbers of train cancelations, and repeated, forceful onboard announcements about how the train would be completely full, the car we travelled in (the Quiet car) was never more than half full anywhere enroute between Boston and NYC, and left Boston with only a half-dozen or so passengers. On-time, relatively empty, and quiet ^^^

That said, Amtrak internet and phone "support" left a lot to be desired this morning. Before the departure, both the website and the automated phone system indicated that there was a "status" problem with 93 that required a telephone call to sort out, and two calls this morning (at 7:40 am and 8:10 am) were both disconnected after 20 minutes on hold (we never did reach a human operator to identify the problem). I suspect that we were not the only ones that had support problems....and that this might account for the very, very light load despite all the other cancelations.

In any case, the actual BOS - NYP execution today, amidst very heavy, wet snow, was superlative.

Last edited by jbalmuth; Feb 10, 2010 at 5:46 pm
jbalmuth is offline