FlyerTalk Forums - View Single Post - The Arctic Club Seattle - a DoubleTree by Hilton Hotel {US-WA}
Old Feb 10, 2010 | 11:25 am
  #14  
diggitydog
 
Join Date: Feb 2010
Location: Ventura, CA
Programs: too many
Posts: 77
more of the same and then some

Below is my review posted to Yelp about the Arctic Club.

Pros:
-There is an often "cookie cutter" feel to most branded hotels but this is one of the exceptions. My understanding is Doubletree absorbed this historic hotel a while back but it retained much of it's charm.
- Room size and decor was good but a little dark even with all the lights on
-Large TV (Hilton standard)
-Comfortable bed with many pillow choices (Hilton standard)
-Juno restaurant has limited but very good breakfast

Cons:
-Overall service was poor
-at check-in we were not offered a cookie (Doubletree standard)
-room was missing complimentary bottles of water
-room was missing some complimentary toiletry items
-I had back to back reservations and they did not link them so our room key expired halfway through the stay and subsequently were skipped during the housekeeping rounds.

As a Diamond member of HHonors I have come to expect a certain level of service and attention when I stay at a Hilton Family hotel. Not once did we get a call from any of the staff to see if everything was okay.

With the exception of whoever was at the desk when we checked in the staff was very friendly and helpfull.

We give a lot of business to this company and in return for our loyalty expect more...

date of visit: Dec 17-21, 2009

In addition:
-I think we had the same room as Point Scrounger and NoY
-We were pleasantly surprised by Juno. We ate there all four mornings of our visit. The $12 voucher was sufficient to get most any breakfast on the menu but if you added coffee or tea you easily exceeded the value. We were still out each day for under $10 including tip so not bad. Avoid the Continental b-fast.
-It could be that it was a weekend or that I'm a city slicker but traffic noise wasn't an issue for us.
-I think they standardized the clocks...
-The heating vent is directed toward the room which makes it warmer in the room but leaves the bathroom area FREEZING cold esp. if you get up in the middle of the night...

If I wasn't a D-VIP or a Doubletree regular I would have given this property 4/5 stars but...I settled at 2/5 stars
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