Originally Posted by
RS250Racer
Well I am here at the PHZ now and this kind of sums up my feelings.
As a Diamond there was no room upgrade, in fact I must be in the smallest room they have tucked at the very end of a corridor far from the elevator.
No Diamond amenity that I am aware of, although there was a small bag of some type of confectionery next to a welcome letter. Fresh fruit is included with all rooms according to the hotel brochure.
I ordered some eggs at breakfast, maybe somebody called in sick, I have had better eggs on an airplane, I am surprised they served it! The rest of the buffet is nice and from here on out I will stick with that. Service is fine but cold and mechanical.
I have stayed at a number of PH's around the world with the last being in Istanbul which I am now using as the benchmark to judge others, and the PH Zurich, while a fine hotel so far as I can tell is maybe more of a Grand Hyatt (GH Berlin is more Park like than this place!).
So a perfectly fine Hyatt but does not feel particularly special or especially welcoming and if my experience is any indication, do not expect *anything* special if you are a Diamond!
Glad I used FFN's here....or am I?
First of all, they do not have any small rooms.
Additionally, the small bag of some type of confectionary is actually the Diamond Amenity, the bag I received during my last stay retailed at CHF 10.50, so ~ USD 10, quite expensive 'free' gift and significantly more than some other hotels offer.
Fresh fruit and water, replenished daily is standard for some Park Hyatt properties, among them Zurich.
Service in Switzerland, especially at the peak of the lodging industry is supposed to be cold, unemotional and perfect and the vast majority of employees perform like this.
PH IST is a very nice hotel, but not nearly as well organised as the PH Zurich, although I def. agree that the average 'slightly upgraded room at the PH IST offers more amenities than an Executive King at the PH Zurich.
Rooms, albeit spacious and full of high quality furniture items are not really outstanding...