Originally Posted by swdke

I've been trying to call CO since last night, and each time I get an automated "We are unable to answer your call at this time, please call again later." I keep trying thinking I'll eventually get through, but apparently not. I guess with the storm situation and flight cancellations, the phones are busy. Personally, I am not bothered by not getting through, but I'd assume there are a lot of passengers out there that are frustrated about not being able to reach an agent.