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Old Feb 9, 2010 | 9:02 pm
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pdrickey
 
Join Date: Feb 2010
Programs: Hyatt Globalist, Hilton Diamond, Marriott/SPG Gold, Alaska MVP Gold, Delta Gold, AA Lifetime Gold
Posts: 64
Chase BA Companion Ticket $30,000 Spend

This is in regards to the new promotion from Chase: Spend $30,000 in one year and get a companion certificate to use for 2for1 award redemption...
Here is my experience.. just wondering if anyone else has experienced the same.
I spent $30k on my credit card in December(statement closed on 12/26) in order to receive the companion certificate. The terms stated that I would receive the certificate within 4-6 weeks. It was brought to my attention that the offer did not officially start until 1/1/2010, but after reading this forum and talking to many reps at British Airways it was my understanding that Chase would honor those who spent $30k before the promotion officially started. I should have verified this with chase...

I have been in contact with BA over the past month inquiring about the certificate and when I would receive it. They told me many different stories as they didn’t really know anything about it…but within the last week it seems that they have gotten their act together. They said that Chase is in the middle of issuing the certificates, but are behind schedule as there were thousands that met the spending requirement. BA has even added a way to check the status of the certificate on their internal system. They told me that if you qualified for the offer the status would be listed under "Campaigns," and would show as either pending or issued. I verified with a number of BA reps that my account did in fact have the status listed and that it was pending - their explanation was that I have qualified for the certificate so it shows pending, but they are just awaiting Chase to send out the certificates.

I have been calling BA multiple times per day to see if the status has changed as I am trying to book an award ticket ASAP. As of today, my account still shows pending. I asked multiple BA reps if they were aware of anyone receiving the companion certificates, and each of them confirmed that customers have been issued the certificate and all of them stated that they had actually booked awards using the certificates. I decided to call chase to see what the hold up was with issuing the certificates and I received some terrible news from the manager on duty. Chase is not/will not issue certificates to people who met the $30k spending threshold in 2009. You will only receive a companion ticket if you meet the $30k spend in 2010. They are sending out this information via an official letter. This is contrary to what everyone has posted on this site as well as what every BA rep I have talked to regarding the subject.. I’m guessing that there is going to be some serious backlash towards Chase fdue to this issue. I am incredibly frustrated because I could have easily spent another $30k on the first day of the year. Now I am going to have to start this whole process over again so I wont get my certificate for another 2 months. Too bad the certificate will be useless at that point as the award seats are already almost non-existent for the dates I’m trying to book… I guess that it is my own fault for not contacting Chase earlier to learn that 2009 spending would not count…

Any one else receive the same info from Chase??
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