Had a stay Saturday night at a Hampton.

Had several issues, particularly around the door locks -- which 80% of the time did not work and required a trip back to the lobby for re-keying.

I sent an email to Guest Assistance Sunday night, had a response first thing Monday morning from them, and then a few minutes later a response from the property's general manager, apologizing profusely, and crediting my credit card with the entire cost of the stay.

Nice work, Hilton. ^