Originally Posted by
peteropny
SPG underdelivers on their promises while Hyatt often overdelivers while under-promising.
+1
AND Hyatt has written guarantees - free internet, free breakfast - on which they do deliver.
While a one stay is important - after all, you only get one change to make a first impression - what will be far more significant is your experience with your first 10 or 15 stays. I had to stay that many as an elite in any program, whether Hilton, Starwood, Interconti, or Hyatt, to have a true sense of how its partner hotels delivered.