Originally Posted by Sterlingguy

I recently spent two nights in the xx Hilton. Of the four elevators in the building, one was out of service. At 10:30 one night, I was taking one of the working elevators up to my room when it stopped mid-floor. We were stuck in there for 30 minutes. When the hotel finally got us out, the maintenance engineer laughed at us and told us it was our own fault (?). He also said that that elevator had been having problems. I spoke to the manager the next day, who gave me her card and told me to write her a letter. My guess is: as the hotel was full of conventioneers, they knew the elevator had problems but they didn't want to take it out of service and leave only 2 elevators for 300 rooms and guests. What should I ask for in compensation? Should I contact the city's health and safety department?