Originally Posted by
aaupgrade
They probably will if you call.
Keep in mind that, as mentioned numerous times over the years (feel free to do a search), that the rolling 12 months was an undocumented benefit that could be taken away at ANYTIME. It appears as though that is exactly what has happened. Unfortunately you have nothing documented to fall back on. [SARCASM]Yes it is annoying to call to ask for a benefit for which you are not entitled according to the documented rules.[/SARCASM]
When I called Marriott last month to ask about being comped the one night so that I didn't miss platinum by one night, I was told by the customer service rep not to worry about it since I had until the end of April to stay the one night with the rolling 12 month rule. So, yes it is annoying to have to call again.