FlyerTalk Forums - View Single Post - Advice on hotel changing rate prior to check-in
Old Feb 8, 2010 | 5:01 am
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dave_261
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Join Date: Nov 2001
Location: RDU
Posts: 2,341
Advice on hotel changing rate prior to check-in

So I'm sitting on a booking for a 1-night stay in March at a hotel in Dublin.

While it is a personal stay, I booked using our corporate rate (allowed by our company). Today, I received an e-mail from the hotel indicating that the rate was incorrectly loaded in their system, and it would be ~$20 higher. I just checked my reservation online, and they have proceeded to change the rate. Note that our corporate booking code doesn't tell me a specific rate; it's just a corporate code to enter when booking.

Of course, I have a printed confirmation showing the original rate. In theory, I could always just bring that and tell the front desk staff that I never received any notification of a rate change.

Any suggestions? Obviously I could cancel the stay, but don't want to. I am thinking of writing them back telling them that given the circumstances, they should either honor the rate, or provide a breakfast or room upgrade.

Clearly, this wasn't me taking advantage of a 'mistake fare'; so it seems a bit cheap of the hotel to come after me for $20.

Thanks.

Last edited by dave_261; Feb 8, 2010 at 5:27 am Reason: Add clarity on corporate rate.
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