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Thread: Elite agent, "Oh, I have to get off of the phone" - Award Search Limits
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Old Feb 7, 2010 | 3:14 pm
  #73  
ONTRandy
 
Join Date: Dec 2005
Location: LRM
Programs: UA/DL plat to AA
Posts: 525
Originally Posted by GUWonder
.... which would explain why DL reps too often have resorted to charging some customers award ticket fees even when not due the fees?
perhaps its like bag fees: fees collected=points=employee rewards
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