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Thread: Elite agent, "Oh, I have to get off of the phone" - Award Search Limits
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Old Feb 7, 2010 | 2:27 pm
  #71  
GUWonder
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Originally Posted by socrates
There is...one measurement is "talk time" the other is "revenue per call"....typically in most travel call centers the person with the highest revenue per call and lowest talk time is considered superior.....
.... which would explain why DL reps too often have resorted to charging some customers award ticket fees even when not due the fees?
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