Sure enough !
Thank you for your message to Hilton Reservations and Customer Care. It is my pleasure to address your reservation inquiry.
As the reservation confirmed is booked at the Advance Purchase rate we are unable to process a cancellation or refund. Please contact the hotel directly for immediate assistance by dialing: 52 55 5130 5300.
Note: a stay that is not completed (a no show or canceled late) is not eligible for Hilton HHonors program benefits.
We appreciate this opportunity to assist you and thank you for your continued loyalty!