Originally Posted by
RichMSN
Yesterday I had to book a flight MSN-XXX-CLE for a Tuesday-Wednesday turnaround. First run-through: $705. My goodness.
So, I decided to try MKE. Even worse. All connections via DTW or CVG.
Throwing my hands in the air (I'm not spending $700+ dollars if I can help it), I headed to Expedia. And there's a DL itinerary MKE-ATL-CLE-ATL-MKE for $387 all-in.
OK, so I went back to DL.bomb and selected multi-city and booked the exact same itinerary listing 4 specific flights and chose the same flights as the Expedia itinerary. $387 all-in. Bought it.
Miserable, miserable website and booking engine. I wonder how many people would've accepted $700 as the best fare and bought the ticket. I really miss NWA.com and its price/schedule option, which always worked great for me.
And I wonder how many passengers went to the Continental web site and purchased a $450 ticket beleiving it was the best possible deal?
This is not a sub-par award calendar that costs you customer satisfaction, this is a failure that drives paying customers customer away and could turn out into a liability (since it violates DL's comitment to offer the lowest available fare).
DL.COM is one of the few areas where DL could have done a better job during the integration, I hope it doesn't cost them too much busienss.
DLP