Originally Posted by
chuckisduck
Called the AA travel desk and asked if I could get an AA coded flight from Sydney to either BKK to NRT to be compliant with the FA Act. Guy named Mike was really rude and was asking me why I wanted to make it complected, guess I didn't express what I wanted to do well.
When you say "the AA travel desk," is this the general AA reservations number, or the Around the World desk? For Circle Pacific (or other around-the-world fares), always call the RTW (or ATW) desk. If you get an agent who is rude, or who doesn't seem to want to help, or whom you have trouble communicating with, politely end the call and call back. Just say "OK, thanks, let me think about it." Call back, and hopefully you'll get someone more helpful.
The RTW desk is (800) 247-3247. I think they may have fewer than 20 agents, so it's possible to get the same agent when calling back, but it's much more likely that you'll get someone else. Most of the agents there are very knowledgeable and will work with you to meet your needs, even though it may be difficult to find a solution. Some are less so, unfortunately.