Originally Posted by
apoivre
Technically, SU uses Sabre so its virtuallythere.com you need, not CMT. If you can pull up your Expedia reservation somehow (or call them up) you should be able to get your SU record locator (the format is something like SU/XXXXX). Using this you could view your booking on virtuallythere, but even this might not work - I'm yet to find a way to make it display some third-party bookings.
That is exactly what I did [sabre/virtuallythere] but it only shows
Sorry, there was a problem retrieving your reservation.
If you continue to experience problems please contact your travel arranger for your trip details.
I suppose that's because of 3rd party booking. Interestingly my xp.UK itinerary also shows assigned seat - is this normal for SU? Never get that on any intra-EU travel on other carriers.
And thanks for the "train" info - I hope you guys get a dedicated SU section soon.
I might give London office a call tomorrow - it looks like my FB number wasn't registered - and to see if possible to change that seat.
edit: I just realised in that second email from xp, there was a record locator [beside SU booking reference] and that one works on CMT [not sabre]. And I can see that seat was already assigned.