Originally Posted by
ohmark
With all due respect Socrates, the business proposition put forth by the OP is a no-brainer. And it's really not "short term" versus "long term". It's repeated four night stays as opposed to a single five night stay. I agree that training might not be an issue, but common sense might be. A front desk person when presented with such a business proposition that would give the hotel many, many nights should, at the least, put the customer in touch with the general manager before turning down the proposition cold.
Here's where I guess we'll have to differ - the major chains (Marriott, Hyatt, Hilton) have always trained their teams to have the strategies correctly loaded into the CRS systems, as long as the correct strategy is set then there shouldn't be a reason to speak with any specific person for a transient stay....so assuming the hotel is setup correctly in the system then yes the discount for a 5 night stay is correct (remember, hotels can't make up lost opportunities through additional volume as their inventory is fixed and perishable)