My brother is having trouble with his passport application.
First they said his birth certificate is invalid so he has to send off for a new full form.

They are also saying that his drivers license is invalid. It is a new license he got within a month or applying for his passport so it's not expired and has his current address.

Now - 5 weeks after he applied he gets a letter telling him that he needs to send a different birth certificate, 5 points of id and provide: every address he has ever lived at, every school he has ever atteneded, every job he has ever held and the names and addresses of every immediate family member.
Wouldn't be such an issue - expect we are going to Mexico in 15 days!!

Does anyone have any advice on how to speak to a real person to help get this expidited or how he can find out why his drivers license was considered invalid?

Thanks!!